Frequently Asked Questions
Everything you need to know about your WE KNIFE experience.
What is your standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while express options are available at checkout.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please ensure all tags are attached to receive a full refund.
Are your products covered by a warranty?
Yes, all our products come with a limited lifetime warranty against manufacturing defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.